World Central Kitchen is hiring aManager, HR Operations

The Manager, HR Operations is an important supporting role that will help design, develop, and implement effective HR Technology solutions to advance WCK’s mission, vision, values, and high-level organizational objectives as well as play a key role in leading and administering the day-to-day human resources operations.

This role requires a sincere commitment to WCK’s mission, occasional work during nights, holidays, and weekends, and the flexibility to support our work across multiple time zones. This role is intended to be a full-time hybrid exempt position, based in Washington DC, with 2-3 days on-site per week. This role reports to the VP, Total Rewards and People Operations will work in close collaboration with the HR team, and coordinate with Safety, and others, as required.

KEY RESPONSIBILITIES

• Manage and administer BambooHR and continue to add and expand functionality, efficiencies, and uptake including with workflows, documents, and usage.
• Researches, analyzes, and makes recommendation(s) for new and/or enhanced HR Technology functionality to meet business needs. Serves as internal Project Manager on implementations and interfaces with internal customers to ensure solution continuity.
• Manages system updates and adoption of new features, including configuration, testing, training, & go-live/production.
• Identifies and implements process improvements, ensuring data quality and documentation of new and enhanced procedures.
• Works with HR and appropriate internal and external partners to define procedures for HR processes that involve systems (benefits, compensation, performance, onboarding, etc.); and documents and maintains HCM procedures, user documentation (job aids and guides), work instructions/SOPs.
• Develops and maintains workforce analytic reports, dashboards, and metrics to support HR and the organization.
• Provides analytical support to Human Resources and leaders to create, prepare, maintain, and support a variety of reports utilizing appropriate reporting tools. Creates ad hoc analyses as needed.
• Maintains databases integrity, quality and accuracy through audits, reconciliation, and correction of data.
• Collaborates with the HR/Payroll team(s) and trains and/or coaches internal system users.
• Ensures all HR-related systems are compliant with data protection laws.
• Analyzes, maintains, and troubleshoots human resource information systems including testing and implementation of HRIS system upgrades or patches. Collaborates with functional and technical staff to coordinate application of upgrade or fix.
• Provides production support, including researching and resolving system problems, unexpected results, or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
• Maintains interfaces, providing knowledge on system administration responsibilities including security access, workflow, and system configuration.
• Assists in the design, development, and modification of systems to suit both scale and organizational needs.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position.